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| DREAMS & TAILS - PAYMENT / REFUND POLICY Payment Policy Final payment for puppy is required to be made no later than seven (7) business days prior to shipping. Payments must clear through bank PRIOR to shipping puppy. Payment methods are accepted through Wire Transfer or Western Union only. I do not accept PayPal. Refund Policy If your deposit has been made and you fail to pay the remaining balance, I will contact you by phone and e-mail to let you know that the remaining balance must be paid in full within a certain amount of time. Failure to make the remaining payment at the time specified by me, will negate your deposit and I will relist the puppy as being available. Deposits Are Not refundable. Your deposit can be applied to another puppy when one becomes available should you decide you want another puppy, pricing may vary with available puppies, within a reasonable and specific time frame. If a situation should occur where a refund is needed, shipping charges, kennel charges, veterinary care, micro chip, or health certificates are not included in the refund. If shipping a "replacement puppy", buyer assumes responsibility for all shipping charges; refunds do not apply to shipping charges. Shipping Charges for shipping are $325, which includes airline ticket, travel kennel, health certificate, and letter of acclamation--non-refundable. Please be advised that there may be situations when shipping by air that unexpected delays happen and rescheduling may be necessary; an example is if temperatures do not meet the criteria to safely ship the puppy due to extreme heat/cold prohibiting puppy's flight. Please be aware that flights can be cancelled by airlines, and ARE rescheduled by me for the next soonest available flight; delays are also a possibility. We all do our best to see your puppy is safely shipped to you on the day scheduled. Your patience and understanding is greatly appreciated. Please Note: If you pick up your puppy from our facility, prices do not include a travel crate, you will need to bring your own to transport your puppy. We do welcome you to come. If you have additional questions or need information or clarification, please e-mail me and I will answer your concerns to the best of my ability. Thank you very much for your interest in our puppies. Deb Chisum / Dreams & Tails / e-mail: debsgone2dogs@yahoo.com www.dreams-n-tails-kennel.com Please e-mail that you have read this agreement or sign and return this form prior to receiving your puppy, this is for your protection as well as ours. I'll be happy to answer any questions, concerns, etc. for you. We sincerely appreciate your interest in our puppies and will do our best to assist you in making one of our babies a new member of your household. Thank you! Signature__________________________________ Date________________________ |